New agency provides scalable, 24/7 customer support solutions for e-commerce, SaaS, and technology companies
PTSECR, a customer support outsourcing agency, today announced its official launch, offering growing businesses a reliable way to deliver professional customer service without the cost and operational burden of building in-house support teams.
Founded by experienced customer experience professionals, PTSECR was created to address a common challenge faced by fast-scaling companies: maintaining high-quality customer support while managing rapid growth and fluctuating demand.
“Many businesses lose customers not because of their product, but because their support cannot keep pace,” said Founder of PTSECR. “We built PTSECR to give companies access to enterprise-level customer support that scales instantly, without long-term staffing commitments.”
PTSECR provides fully managed, omnichannel customer support services, including live chat, email handling, phone support, and social media moderation. With 24/7 coverage and globally distributed teams, the agency ensures consistent service across time zones and customer touchpoints.
What differentiates PTSECR is its emphasis on deep brand integration. Support agents are trained to understand each client’s products, workflows, and communication style, allowing them to deliver personalized, on-brand responses rather than generic scripted interactions. Early client deployments have achieved customer satisfaction ratings above 94 percent, along with first-response times averaging under 15 minutes.
“Our teams operate as an extension of our clients, not an external vendor,” added. “Every interaction is designed to build trust, strengthen brand perception, and improve customer retention.”
PTSECR serves businesses across multiple industries, including e-commerce, SaaS, fintech, healthcare technology, and digital platforms. Its flexible engagement models allow clients to scale support capacity up or down in response to product launches, seasonal spikes, or long-term growth—without the risks associated with permanent hiring.
Early client feedback highlights PTSECR’s ability to adapt quickly during high-pressure moments. One technology client reported seamless support coverage during a major product launch, even as ticket volumes increased dramatically within hours.
PTSECR is now accepting new clients and offering consultations to assess customer support needs and design tailored service solutions.
For more information, visit https://ptsecr.com.